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General Questions

What is a smart home?

A smart home is a residence equipped with devices that can be controlled remotely via a smartphone, tablet, or computer. These devices are often connected through the internet, allowing for automation and advanced functionality.

What are the benefits of having a smart home?

Smart homes offer enhanced convenience, energy efficiency, security, and comfort. They can automate tasks, reduce energy consumption, and provide remote monitoring and control.

What types of devices can be included in a smart home system?

Smart home systems can include a wide range of devices, such as smart lights, thermostats, locks, cameras, plugs, sensors, and appliances.

Can I control my smart home when I am not at home?

Yes, most smart home devices can be controlled remotely via a mobile app, allowing you to monitor and control your home from anywhere with an internet connection.

How do I set up a smart home system?

Setting up a smart home system typically involves installing smart devices, connecting them to a central hub or Wi-Fi network, and configuring them using a mobile app.

Are smart home devices compatible with each other?

Many smart home devices are designed to be compatible with popular smart home platforms such as Amazon Alexa, Google Assistant, and Apple HomeKit. However, it is important to check compatibility before purchasing.

What if the Internet goes down?

Of course! We firmly endorse the use of offline controls as a backup. Your light switches will consistently work when physically pressed. You can activate curtain motors with a simple tug on the curtains. Door locks function independently of Wi-Fi and the internet. All your devices will continue to operate; the only difference is that you won't be able to control them using your phone.

What are Smart Home Protocols?

Smart home protocols are the languages that smart devices use to communicate with each other and with a central hub or controller. These protocols determine how information is transmitted, ensuring that your smart home devices work seamlessly together. Choosing the right protocol is crucial for building a reliable and efficient smart home system. Learn more here.

What is a hub?

A smart home hub is a central device that connects and controls multiple smart home devices, allowing them to communicate with each other and be managed from a single platform. With a smart home hub, you can automate routines, control devices remotely, and create a seamless and unified smart home experience. Examples of popular smart home hubs include Amazon Echo, and Google Nest Hub. Learn more here.

Can I integate a smart home system after my renovations are completed?

Yes, you can do that, but it might require some minor adjustments depending on the site conditions.

I already have a few smart devices in my home. Can you link my existing devices into your system?

In many instances, that's correct. It depends on the specific model or brand of the products. If your current devices are compatible with our supported list, you can integrate them with iAppliances at no cost. If your existing devices aren't supported, you may need to use a different application to control them. Don't hesitate to send us a private message to get more details!

Do I need to have voice command like Google Nest?

While not essential, Voice Command Systems such as Google Nest can significantly enhance your Smart Home experience. They have the capability to activate your devices, play music, provide weather updates, set alarms, and send alerts. Consider them as home assistants designed to simplify your life.

I have appointed an interior ID for my renovation, can OSL coordinate with my ID or contractor to install the Smart Devices?

We establish an alias using the client's designated ID for the installation of smart devices, ensuring a hassle-free experience for the homeowner.

How secure are smart home devices?

Smart home devices can be secure if properly configured and maintained. It is important to use strong, unique passwords, enable two-factor authentication, and keep firmware updated to protect against vulnerabilities.

How can a smart home save energy?

Smart home devices, such as smart thermostats, lighting systems, and energy monitors, can optimize energy usage by adjusting settings based on occupancy, time of day, and user preferences.

Delivery

Is delivery free across Singapore?

Yes, we offer free delivery across Singapore for orders above $500.

How long does it take to process my order?

Orders are processed within 1-2 working days.

Which courier service do you use for deliveries?

We use SpeedPost for our deliveries.

Will I receive a tracking number for my order?

Yes, a tracking number will be provided on your order details once your order is handed over to the courier. An email notification containing the tracking number will also be sent to you.

How can I track my order?

You can track your order using the tracking number provided in the email notification.

What shipping method is used for my order?

Orders are shipped using SpeedPost Priority.

What should I do if I haven't received my tracking number?

If you haven't received your tracking number within 1-2 working days after placing your order, please contact our customer support team for assistance.

Warranty

What is the warranty period for Mowe's smart home products, and what does it include?

1 year for all products
1-year parts, labour and transport included. For the next 2 years, parts included $80 for labour and transport.

What is the warranty period of Mowe's Fans?

2 years warranty
10 years for motor warranty

Ecodo Lightings

3 years
Lightings damaged by their own electricians during installations are not covered.

Dooya Pro Motor (curtains/blind)

5 years complimentary 1 to 1 replacement of motor & motor parts
2 years complimentary 1 to 1 replacement of remote control
For warranty claims on the 4th and 5th year, a $120 fee for labour and transport is applicable.

Hafele Door/Gate locks

2 years
Additional 1 year if owner registers warranty on hafelecare.com
Hafele will be imposing a cancellation fee of $50 if they go down but are unable to service.

Aqara

2 years warranty

Orlant

The first 2-year on-site warranty, 5-year motor warranty, 2-year parts warranty, and 1-year remote controller warranty.
 
You may not make a claim under this warranty unless the defect claimed is due to faulty,
defective parts or workmanship.
This warranty does not cover:
1. Batteries for the remote controller.
2. Abuse or misuse, especially improper upkeep or service.
3. Normal wear and tear.
4. Power surges, electrical storm damage or incorrect power supply.
5. Malfunction brought on by incorrect third-party disassembly, modification, or repair.
6. Incorrect, improper or inappropriate operation.
7. Infestation by insects or vermin.
8. Accidental damage as a result of owner negligence.
9. Exterior damages caused by chemicals or sharp objects.
 
How do I extend my warranty?
You can also purchase the OrlantCare+ at $100,
warranty can also be purchased within two years of the installation date.

EZVIZ

All EZVIZ products have a warranty period of 1 year (2 years for EU regions) from the date of purchase.

Yeelight

Yeelight offers a standard one-year warranty on their products.

Nexen

3 years for the Nexen E-Bar (All Series) from the date of purchase.
3 years for the Nexen adaptors and accessories from the date of purchase excluding LED Light components
1 year for LED components found within Nexen adaptors and accessories.

Smart Lightings

What is smart lighting?

Smart lighting encompasses lighting systems that are remotely controllable via smartphones, voice-activated commands, or automation. It provides functionalities such as dimming, colour adjustment, and the ability to set schedules.

How does smart lighting works?

Smart lighting depends on wireless communication technologies such as Wi-Fi, Zigbee, or Bluetooth for network connectivity. Control can be executed through mobile applications, voice-activated assistants, or automation platforms.

What are the benefits of using smart lighting?

Smart lighting provides convenience, energy conservation, and the capability to tailor your lighting to match various moods and activities. Moreover, it contributes to home security by delivering remote control capabilities.

Can I control the color of my smart lighting?

Numerous smart lighting products provide the ability to change colours, enabling you to select from an extensive range of hues to craft diverse atmospheres.

What’s the lifespan of smart bulbs?

The longevity of smart bulbs can fluctuate, influenced by factors like usage patterns and brand choice. Typically, LED smart bulbs have a substantial lifespan, commonly ranging from 15,000 to 25,000 hours, providing several years of service.

Can I integrate smart lighting with other smart home devices?

The longevity of smart bulbs can fluctuate, influenced by factors like usage patterns and brand choice. Typically, LED smart bulbs have a substantial lifespan, commonly ranging from 15,000 to 25,000 hours, providing several years of service.

Do I need a hub for smart lighting?

Smart lighting provides the convenience of tailored lighting to match various moods and activities, enhancing both energy efficiency and home security through remote control capabilities.

Smart Switches

What is smart switches?

A smart switch is an electrical device capable of remote control via a smartphone, voice activation, or automation systems, granting the ability to remotely power lights and appliances on or off.

Should you get the "Neutral" or "No Neutral" Version?

When choosing between a "Neutral" and "No Neutral" version of a smart switch, check your home's wiring. If you have neutral wires, go for the Neutral version for better stability and compatibility. If your home lacks neutral wires, the No Neutral version is easier to install without rewiring. Choose based on your home’s wiring and future smart device plans. Learn more here.

Do I need neutal wire for smart switches?

No, our smart switches do not necessitate a neutral wire.

How does smart switches work?

Smart switches utilize wireless technologies, including Wi-Fi, to establish connections with your home network. These connections facilitate control through a specialized mobile app on your smartphone or via voice commands using a compatible device, such as a smart speaker.

What are the benefits of using smart switches?

Smart switches provide convenience, energy efficiency, and improved home security. They empower you to remotely manage lighting and appliances, establish automated schedules, and seamlessly integrate with various other smart home devices.

Which voice assistants are compatiable with smart switches?

Smart switches can work with a range of voice assistants, such as Amazon Alexa, Google Assistant.

Can I control multiple smart switches from a single app?

Indeed, it's possible to manage multiple smart switches using a single app by creating scenes or groups, enabling you to control them collectively.

Can I still use the switches manually with a smart switches installed?

Certainly, the majority of smart switches offer manual control in addition to remote and voice control, allowing you to operate them as you would traditional switches.

Can I set schedules or automate my smart switches?

Absolutely, smart switches frequently come equipped with scheduling and automation features. This enables you to establish timers, create routines, and integrate them with other smart devices to automate your home.

Do smart switches work with dimmable lights?

While some smart switches are designed to function with dimmable lights, it's important to note that not all of them support dimming capabilities. To ensure compatibility, it's advisable to review the product specifications.

Are smart switches safe and secure?

Smart switches can be made secure by adhering to best practices, which include the use of robust, distinct passwords and the consistent updating of firmware. It is crucial to opt for well-established brands known for their robust security protocols.

Do smart switches require a hub to operate?

Not all smart switches require a hub to operate. Many newer models are designed to connect directly to your Wi-Fi network, allowing you to control them via a smartphone app or voice assistants like Alexa or Google Home. However, some smart switches, especially those using Zigbee or Z-Wave protocols, do require a hub to connect to your network. The need for a hub depends on the specific model and its communication technology.

What happens to a smart switch during a power outage?

During a power outage, smart switches will stop functioning, just like traditional switches, because they rely on electricity to operate. However, once the power is restored, most smart switches will return to their previous state or the default off position. Some smart switches with advanced features may have settings that allow them to remember their last state and resume their previous operation after a power outage.

How do you troubleshoot common issues with smart switches?

1. Connectivity Issues:
Ensure your Wi-Fi is working properly. Restart your router if necessary.
Check if the smart switch is within range of your Wi-Fi signal or hub.
Restart the smart switch by turning the circuit breaker off and on again.

2. App or Control Issues:
Update the app to the latest version.
Reboot your smartphone and relaunch the app.
Uninstall and reinstall the app if problems persist.

3. Switch Not Responding:
Reset the smart switch to factory settings and reconfigure it using the app.
Check for firmware updates for the switch through the app.
Verify wiring connections to ensure everything is correctly installed.

4. Integration Issues:
Ensure compatibility with your voice assistant or hub.
Re-link the smart switch with your smart home system if it's not responding to voice commands.

I had purchased my light from TaoBao can it be control via smart switch?

A significant number of consumers opt to purchase lights from Taobao (TB) due to cost and design considerations. Nevertheless, it's worth noting that the LED driver provided with TB lights frequently lacks compatibility with smart switches, resulting in problems like flickering or irregular currents. Our suggestion is to acquire the light fixtures or external components from TB and source the light bulbs locally in Singapore for a more seamless experience.

Smart Kitchen

What are smart kitchen?

A smart kitchen incorporates advanced technology and automation to simplify and enhance the cooking experience. It encompasses the use of interconnected appliances and devices that can be remotely controlled, often featuring artificial intelligence.

What do smart kitchen have?

A smart kitchen has appliances and equipment that can be connected to the internet and controlled remotely via an app or voice control. The following are some of the things a smart kitchen may have:
  • Smart Cookers
  • Smart Refrigerators
  • Smart Ovens
  • Smart Kitchen Hubs
  • Smart Range Hood

What are the benefits of a smart kitchen?

A smart kitchen offers several benefits:
1) It enhances the overall aesthetics by seamlessly fitting into the designated area.
2) Easy installation and repairs are possible since each part of the kitchen module is separate, ensuring a polished appearance.
3) You can transport your cabinets, shutters, and accessories to a new location, simplifying relocation.
4) Cleaning a smart kitchen is a breeze, thanks to easily accessible and removable drawers, in contrast to traditional kitchens, where reaching every corner can be challenging.
5) Smart kitchens provide the flexibility to create additional space as needed, even in limited room conditions.

What is Range hood?

Range hoods primary function is to remove smoke, heat, odors, and grease particles from the air during cooking. It uses a fan or blower to suck in air, which is then either filtered and recirculated or vented outside. 

Can I upgrade my existing kitchen into a connected, high-tech kitchen?

Yes, many smart kitchen appliances are designed to be retrofit solutions that can integrate with existing setups.

Can I integrate smart kitchen devices with home automation systems like Alexa or Google Home?

Yes, you can integrate most smart kitchen devices with home automation systems like Alexa or Google Home. These integrations allow you to control your kitchen appliances using voice commands or through the respective mobile apps, providing convenience and hands-free operation. 

What is Smart Cooker?

Smart cookers are kitchen devices capable of internet connectivity and smartphone app control. They enable the preparation of a wide range of dishes, with the flexibility to adjust cooking times and temperatures via your mobile device.

What is Smart Ovens?

Smart ovens represent another category of intelligent kitchen appliances that offer internet connectivity and smartphone control. With the ability to set cooking temperatures, cooking durations, and receive alerts when your food is prepared, they provide added convenience.

What is Smart Kitchen Hubs?

A smart kitchen hub serves as a central device responsible for managing all the intelligent appliances in your kitchen. It can be operated through voice commands, touch controls, or a smartphone app.

Smart Fans

How do smart ceiling fans works?

Smart ceiling fans function similarly to standard ceiling fans, with the added capability of autonomously regulating their operation. This allows you to set a predefined temperature for the fan to adapt to or establish a schedule for when the ceiling fan should be in operation.

Are smart-home fans lasting?

Before being shipped, all product series of Smart-Home fans undergo rigorous quality control checks in the factory.

What is smart ceiling fan?

A smart ceiling fan allows you to manage its power, speed, and integration with smart speakers. You have the capability to adjust fan speeds, control light brightness, and modify colour temperatures remotely from any location and at any time.

Does a longer blade provide more air flow than a shorter blade with the same design?

No, the size of the fan blade impacts its air circulation range. Larger blades cover a wider area but can slow down due to a heavier motor load, potentially reducing airflow. In contrast, smaller blades offer a narrower range but can achieve higher speeds, resulting in stronger airflow.

What is the reverse function for Mowe ceiling fan?

The reverse function of a Mowe ceiling fan allows you to change the direction of the fan blades, altering the airflow direction. This feature proves beneficial in both summer and winter seasons.
 
During the summer, the fan can be set to rotate in a counter-clockwise direction, creating a wind-chill effect by pushing air downwards, which helps cool the room. In winter, the fan can be set to rotate in a clockwise direction, aiding in the circulation of warm air that tends to accumulate near the ceiling, effectively redistributing it to the floor and making the room feel warmer.
 
In Singapore, utilizing the reverse mode on your Crestar ceiling fan in conjunction with your air conditioning unit can help achieve more even distribution of cool air throughout the room.

Are Mowe ceiling fans energy-efficient?

Indeed, Mowe ceiling fans are engineered with energy efficiency in mind, which can lead to cost savings by promoting air circulation and reducing the reliance on air conditioning.

Are smart fans quieter than traditional fans?

Yes, smart fans are often quieter than traditional fans. They are designed with advanced motor technology and aerodynamic blades to reduce noise levels while maintaining efficient airflow.

Do smart fans require a specific app for control?

Yes, most smart fans require a specific app for control. These apps allow you to manage the fan's settings, such as speed, oscillation, and scheduling, directly from your smartphone.

Do smart fans have customizable speed settings?

Yes, smart fans have customizable speed settings. You can usually select from multiple speed options through the fan's app, remote control, or voice commands. This feature allows you to tailor the airflow to your comfort level, whether you need a gentle breeze or more powerful cooling.

Laundry

I have an existing manual hanger, can you help us to remove it?

Certainly, when you buy any system from us, we include dismantling services at no extra charge. As a goodwill gesture, we will also repair the ceiling holes left by the previous laundry rack without any cost. Please note that we do not offer painting services.

Does the LED Panel contribute to the dying process?

Each system is equipped with integrated LED lighting to provide illumination, allowing you to enjoy all the advantages in a single package. You can save even more by eliminating the need to purchase additional ceiling lights!

How low can the system be lowered?

By default, our system can be lowered to a height of 1.3 meters. However, with our X Series, you have the option to tailor the height to your preferences, with a range of 1.6 meters to 2.4 meters.

What is the difference between Orlant and a tumble dryer?

Some items are simply too precious to risk putting through a tumble dryer. Orlant is designed to safeguard your delicate clothing, preserving their natural condition. Users can enjoy the ease and reliability of Orlant with reduced energy usage when compared to a traditional dryer. The best part is, you won't have to worry about maintenance since Orlant remains maintenance-free throughout its entire lifespan!

Is it possible to install it on a false ceiling?

Certainly, Orlant's technical team is fully prepared and trained to execute safe installations in false ceilings. Orlant utilizes a distinctive method to establish connections with the underlying concrete slab ceiling, guaranteeing a strong support structure for the system. Moreover, wires are discreetly hidden, resulting in a neat and stylish installation.

Can it be installed at balcony?

Indeed, our technical team has the necessary know-how for installing our system in balcony areas.
 
Please be aware that certain condominiums may have restrictions on installing our system in balcony areas. Customers may need to consult with their condominium management to verify installation possibilities.

Are there any electrical requirements?

Absolutely, all Orlant systems, with the exception of the basic models, require a minimum of 6 Amperes to function effectively. However, the X Series and M Series models necessitate a minimum of 13 Amperes for optimal performance. We offer a variety of power source options and will guide you in selecting the most appropriate one for your particular space.

What is covered by the warranty?

The standard warranty encompasses the following coverage: a first 2-year on-site warranty, a 5-year motor warranty, a 2-year parts warranty, and a 1-year remote controller warranty.
 
Even if your warranty has expired, Orlant still provides lifelong on-site technical support. You can arrange for on-site repair services for various issues, including light or heater replacements and machine repairs. The estimated turnaround time for such services is typically 3 to 5 working days, depending on technician availability.
 
The warranty specifically covers defects in material and workmanship for Orlant automatic laundry products when used under standard installation and conditions. During the warranty period, Orlant will, at its discretion, provide free repairs or replacements for any issues, and it will also cover the logistical costs associated with servicing.

Do I need to provide proof of warranty when requesting for service?

To initiate a warranty claim, you must provide both a copy of your original receipt and undergo a physical inspection.